NDIS Code of Conduct

Our commitment

In plain terms, we will:

• act with respect for individual rights to freedom of expression, self-determination, and decision-making
• respect privacy and confidentiality
• provide supports and services in a safe and competent manner, with care and skill
• act with integrity, honesty, and transparency
• promptly take steps to raise and act on concerns about quality and safety
• take all reasonable steps to prevent and respond to violence, abuse, neglect, exploitation, and discrimination

For Support Coordination and Connection Services, that includes honest provider options, clear role boundaries (we coordinate and connect — we do not supply support workers), and open handling of conflicts of interest. See conflict of interest, safety — your rights, and safeguarding.

Official guidance

Read the Code on the NDIS Quality and Safeguards Commission website. If you believe the Code has been breached, use our complaints process or contact the Commission on 1800 035 544.