Capacity Building · Honesty & Transparency · Outstanding Quality · Impartiality · Connection & Collaboration · Excellence — the values in our practice standards that guide how Felix SCC delivers Support Coordination and Connection Services across Western Australia, Australia.
We empower participants to build independence and control over their lives. Practice is focused entirely on the participant’s goals, skill development, and personal evolution — so Support Coordination and Connection Services strengthen the person’s own navigation over time, not dependence on us.
We provide clear, objective, and realistic guidance through complex systems. That includes honest provider options, plain language about funding and limits, and records that match what we actually did. Felix SCC coordinates and connects — we do not pretend to be a support-worker agency.
We commit to continuous learning, clinical excellence, and thorough accountability. Outstanding quality is methodical practice — including our G.U.I.D.E framework — so outcomes in Western Australia do not depend on luck or which coordinator answered the phone.
We give independent advice. We do not steer people toward a favoured provider, or toward services we happen to know best. Impartiality means conflicts of interest are named, options are genuinely compared, and the participant’s goals — not our network — decide the shortlist.
We build strong, cross-industry networks to unlock local support and creative solutions. Other providers deliver hands-on support; we connect people to the right ones and collaborate with families, practitioners, and services across Perth and Western Australia.
We deliver high-quality, compliant, and continuously evolving practice standards. Excellence is clear phases, measurable follow-up, and improvement when life is not tidy — not perfection theatre.
C.H.O.I.C.E. sits behind every enquiry, provider connection, and plan transition at Felix SCC. It is also why we are clear about scope: we provide Support Coordination and Connection Services — we do not supply support workers.