How we work
Policies and procedures
Our 2026 policy and procedure suite sets out how Felix SCC delivers Support Coordination and Connection Services in Western Australia — including quality, safeguarding, privacy, complaints, and practice standards.
Felix SCC Policy and Procedures 2026
Word document covering Felix SCC’s current policies and procedures. Download a copy to read or keep with your records.
What this covers
The suite is the operational reference for coordinators and the people we support. Related participant-facing pages on this site include:
- Safety — your rights
- Safeguarding
- Complaints and feedback
- Privacy
- NDIS Code of Conduct
- Conflict of interest
- Worker screening
If you cannot open Word files, email contact@felixscc.au and we will send an alternative format.